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Service Repair
Extel has a Services capability that leverages from its manufacturing ability. Extel currently applies account management, service repairs, technical support, spares management, logistics, reporting, and analysis to a number of major companies. The key features of this service are:
- Value Proposition: Extel provides a one-stop shop service for organizations that embed digital electronics in their own products, such as.
- repair services
- logistics management
- Fault analysis
- Fault reporting
- We create value by applying our “know how”, processes and tools, from our first class manufacturing facility to provide service and support services.
The Service department has a number of skilled electronic repair technicians most of whom have been with the company for at least eight years. The Service department is equipped with a range of specialized tools for rework of wide range of complex electronic components and assemblies.
Electronic repair capabilities include:
- Telecommunications products
- Retail Communication products
- UPS power supplies
- Air Conditioning industry Controller repairs
- White Goods Controller repairs
- Removal and replacement of all fine pitched components.
- BGA removals, re-balling, and replacement.
- Compliance with RoHS and IPC standards
- ISO 9001-2000 certified
- Customers selected range of reporting systems.
- Analysis of repetitive faults as requested.
The methods of repair to Electronic printed circuit board are varied and negotiable with our customers. Here are examples of current activities.
- Maintain a pool of repaired items for immediate swap-over or dispatch.
- Field swap-over within a limited radius.
- Repair returned unit within an agreed time frame.
- Logistic handling of spare units
Extel has a number of technology experienced engineers exceeding 100 years in total. This experience translates into a capability of rapid understanding of a technology to provide a construction and installation service and follow up with support for field based staff maintaining equipment in the field.
- Local technology support.
- Remote alarm monitoring, control, and surveillance.
- Fault reporting and analysis
If you have requirement for an experienced partner in an electronics technology field then consider the experience offered by Extel.
Service and Support Activities
- Product repairs, upgrades and refurbishments – including retest
- Qualified technicians
- Spares management
- Repair database and reporting
- Telephone support and online support
- Training course development and delivery
- Handbooks and instruction sheets
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